Support
Questions about your account, a plan or how the model works? Most answers are below. Otherwise, write to us and a person on the team will reply.
Email us
Send it from your account email so we can find your account. Include screenshots if something looks wrong.
Message us in the app
Chat with the team from inside the iOS app and attach screenshots or photos. Replies show up in the same thread.
Manage your account
Change your plan, update billing, set notifications or delete your account from Account in the app or on the web.
Account
How do I reset my password?
Open the password reset page, enter your account email and follow the link we send you. If you signed up with Apple, use Sign in with Apple instead; there is no separate password.
How do I delete my account?
In the iOS app or on the web app, go to Account and tap Delete Account. This permanently deletes your account, your saved and tracked parlays and your data, and it cannot be undone. If you have a paid plan, cancel it first under Manage Subscription.
How do I change notifications?
Go to Account, then Notifications. You can turn each alert on or off, such as parlay wins, sweat moments, lineup risk, live edges and starred line moves, and set quiet hours.
Plans and billing
Is EdgeGoat free?
EdgeGoat is free to start. Paid plans unlock more of the model and are purchased on https://app.edgegoat.com with a card through Stripe. There are no in-app purchases in the iOS app.
How do I cancel or change my plan?
Go to Account and tap Manage Subscription. That opens the Stripe billing portal, where you can change plans, update your card, download receipts or cancel. A cancelled plan stays active until the end of the period you paid for.
How do I get a refund?
Plans are billed by EdgeGoat through Stripe, not by Apple, so billing questions come to us. We don't give partial refunds for the unused part of a billing period. If you think a charge was made in error, email [email protected] from your account email within 7 days of the charge (see section 5 of the Terms).
Using EdgeGoat
What do the model % and book % mean?
Model % is our projection model's probability that the side hits. Book % is the break-even rate of the sportsbook's real price (not de-vigged). Edge is the difference between the two. The methodology page defines each number with formulas and examples.
How does live tracking work?
Save a parlay with Track parlay (or import one) and it appears under My Bets. Once its games start, the model re-projects every leg as the game plays out and shows your parlay win probability. On iPhone, a Live Activity keeps it on the Lock Screen and in the Dynamic Island.
Can I import a bet I placed on Hard Rock Bet?
Yes. In Hard Rock Bet, share your bet slip and choose EdgeGoat in the share sheet. The legs are added to EdgeGoat so you can track them live.
Where do I go about a bet, payout or my sportsbook account?
EdgeGoat does not accept wagers or hold funds. Bets, payouts, settlements and sportsbook accounts are handled by your sportsbook; contact its support. We're glad to help with anything about EdgeGoat itself.
Responsible gambling
Betting should stay fun. If it isn't, or someone you know is struggling, call 1-800-GAMBLER (1-800-426-2537), or visit ncpgambling.org. Your sportsbook can also set deposit limits or self-exclude your account. You must be 21 or older to bet.
EdgeGoat is operated by InnateDuty LLC. See the Terms of Service and Privacy Policy.
Model probabilities are estimates, not guarantees — an edge describes a price, not a result. EdgeGoat does not accept wagers. In Florida, sports betting is offered by Hard Rock Bet (Hard Rock Digital, a separate company).